Terms of Service

Version: 1.1
Last updated: Oct 17, 2016

The following document outlines the terms of use of the ListenTool web app. Before using the ListenTool app, you are required to read, understand, and agree to these terms. Please contact us by emailing feedback@listentool.com if you have any questions. By accessing or using ListenTool, you agree to be bound by these Terms of Service, and by the Privacy Policy.

  1. Acceptance of Terms
    1. By accessing the LISTENTOOL LLC “LISTENTOOL” website located at https://www.listentool.com (the "Service") provided by ListenTool LLC (“Us” or “Our” or “We”), the user (“You”) agrees to be bound by these Terms Of Service ("TOS").
    2. You may access the Service as either an individual or on behalf of a company/organization. If You are signing up for the Service on behalf of a company, You represent and warrant that You are duly authorized to represent the company and that You accept the TOS on behalf of the company.
    3. ListenTool LLC reserves the right to revise or modify the TOS at any time without prior notice. Subscriptions renewals are subject to the TOS when the renewal takes place. Your order will contain the related TOS version that applies to Your order. The latest version of the TOS may be viewed at any time at URL.
  2. License and Restrictions
    1. You will receive a subscription to the Service for the Subscription Term. We grant you a limited, non-transferable, non-exclusive right to access and use our proprietary software products and related documentation ("Software") found on the Service for Your internal business use only.
    2. Nothing contained in these TOS shall transfer or be deemed to transfer to You any rights in or to the Service other than those specifically stated herein. Nothing in these TOS obligates Us to deliver or make available any copies of computer programs or code from the Software to You, whether in object code or source code form.
    3. The license granted to You includes basic support at no additional charge. Basic support includes commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week, except for:
      1. planned downtime, or
      2. any unavailability caused by circumstances beyond Our reasonable control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Our employees), Internet service provider failures or delays, or denial of service attacks.
  3. Restrictions
    1. You will not:
      1. copy, reproduce, alter, modify, or create derivative works from the Service;
      2. license, sell, rent, lease, distribute, transfer, or resell the Service, or use the Service as the basis for developing a competitive solution (or contract with a third party to do so); or
      3. remove or alter any of the logos, trademark, patent or copyright notices, confidentiality or proprietary legends or other notices or markings that are on or in the Service.
    2. You will not, nor will authorize or encourage any third party to:
      1. use the Service to upload, transmit or otherwise distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, contains viruses, or is otherwise objectionable as reasonably determined by Us; or
      2. use any robot, spider, other automated device, or manual process to monitor or copy any content from the Service.
  4. Data Security
    1. We shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Your data. We shall not disclose Your data except as compelled by law or as expressly permitted in writing by You, or access Your data except to provide the Service and prevent or address service or technical problems, or at Your request in connection with support matters.
    2. In the event of a Security Breach, We will notify You promptly, upon discovery of any suspected or actual breach or compromise of any data security or confidentiality. This notification will describe the breach, the status of Our investigation, and, if applicable, the potential number of persons affected. We will immediately initiate remedial actions consistent with industry standards.
  5. Payment Terms
    1. Monthly Terms: Your month-to-month Service subscription renews automatically each month until cancelled. We will invoice You by email. If You do not pay the invoice within fourteen (14) days of receipt of the email, Your access to the Service may be suspended and You will need to contact Us in order to resume use. You may cancel Your subscription at any time by emailing feedback@listentool.com. There will be no refunds or credits for termination of month to month subscriptions.
    2. Annual Terms: Yearly subscription pricing requires a one year minimum commitment. If You cancel Your subscription, or Your subscription is suspended for non-payment, before the end of the first year commitment period, You will no longer qualify for yearly subscription pricing and You will be charged the difference between the monthly and yearly commitment pricing for the number of months Your subscription was active. Upon the anniversary of Your one-year subscription, Your subscription may be renewed for a subsequent one year period.
    3. All payments are due within fourteen (14) days from the date of the invoice and should be paid by wire transfer using the bank information provided on the invoice.
    4. All fees are exclusive of taxes or duties imposed by governing authorities. You are responsible for payment of all such taxes or duties.
  6. Intellectual Property Rights
    1. You acknowledge that We own all right, title and interest in and to the Software, Service and/or any modifications and enhancements thereof, including without limitation all intellectual property rights, and such rights are protected by U.S. and international intellectual property laws.
    2. We also retain all right, title and interest to transactional and performance data related to use of the Service that We may collect, use and disclose for Our business purposes (including software use optimization and product marketing) provided that such use does not reveal any of Your Confidential Information.
    3. You own all right, title and interest (including all Intellectual Property Rights) in and to Your data provided to Us.
  7. Warranty Disclaimer & Limitation of Liability
    1. You acknowledge that, the Service, as an internet-delivered software application, may experience periods of downtime, including but not limited to scheduled maintenance. We make no representations or warranties, whether express, implied or statutory, with respect to the Services provided hereunder, including the Service and any documentation, content, data and materials made available with the Services. We specifically disclaim any implied warranties of merchantability, fitness for a particular purpose, non-infringements, and accuracy. We do not warrant that the Service will be error-free or operate without interruptions or downtime, or that the results obtained from the Services will meet Your needs.
    2. We will not be liable for any use of the Service and/or Deliverables, and will not be liable for any incidental, consequential, special, indirect, or punitive damages in connection with any claim of any nature arising under the Agreement.
    3. You further acknowledge that it is Your sole responsibility to monitor Your and Your employees' compliance with all applicable laws when using the Service.
    4. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" WITHOUT ANY CONDITION OR WARRANTY WHATSOEVER. THE ENTIRE RISK ASSOCIATED WITH THE USE, PERFORMANCE AND RESULTS OF THE SERVICE RESIDES WITH YOU AND WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE SERVICE OR ANY HARMFUL DATA OR CODE UPLOADED TO THE SERVICE BY YOU, YOUR EMPLOYEES OR CONTRACTORS. WE DO NOT WARRANT THAT OPERATION OF THE SERVICE IS ERROR-FREE OR THAT IT WILL BE UNINTERRUPTED.
  8. Term and Termination
    1. The term of these TOS begins the day You first access the Service ("Effective Date") and continues until all subscriptions granted in accordance with these TOS have expired or been terminated (the "Term"). If You elect to use the Service for a free trial period and do not purchase a subscription before the end of the trial period, the TOS will terminate at the end of that period.
    2. User subscriptions purchased by You commence on the start date specified in the applicable Order Form and continue for the subscription term specified on that Form.
    3. You may cancel Your subscription at any time by emailing support@small-improvements.com. Upon cancellation You will receive a pro-rata refund of the fees paid calculated from the first day of the month after We receive Your cancellation notice until the end of the relevant subscription period.
    4. Either of Us may terminate the TOS at any time in the event of a material breach by the other that is not cured within thirty (30) days after receiving written notice of such breach. If these TOS are terminated due to Your breach, You will receive no refund. If the cause of termination is Our breach, You will receive a pro-rata refund of the fees paid calculated from the first day of the month after the termination takes effect.
    5. Upon Your request made within thirty (30) days after the effective date of termination, We will make a file of Your data in XML format available to You for download. After such thirty day period, We will have no obligation to maintain or provide any of Your data and shall thereafter, unless legally prohibited, delete all of Your data in Our systems or otherwise in Our possession or under Our control.
  9. Publicity
    1. If You subscribe to the Service, You agree that We may disclose the fact that You are Our customer. While these TOS are in effect, You grant Us the right to reference Your company name, along with Your logo, in marketing materials and on Our public web site until such time as Your use of the Service is discontinued.
  10. Miscellaneous
    1. Force Majeure. Under no circumstances will We be liable for failure to fulfill Our obligations under these TOS for delays in delivery due to acts of God, man-made or natural disasters, earthquakes, fire, riots, flood, material shortages, strikes, delays in transportation or inability to obtain labor or materials through its regular sources. The time for performance of any such obligation shall be extended for the time period lost by reason of the delay.
    2. Severability. If any provision of these TOS should be held invalid, illegal or unenforceable by a court having jurisdiction, We will negotiate in good faith a valid, legal and enforceable substitute provision that most nearly reflects Our original intent and all other provisions of these TOS shall remain in full force and effect and shall be liberally construed in order to carry out the intentions of the parties hereto as nearly as may be possible. Such invalidity, illegality or unenforceability shall not affect the validity, legality or enforceability of such provision in any other jurisdiction.
    3. Entire Agreement. These TOS as amended from time to time including any schedules and exhibits attached hereto and any executed Order Forms comprise the entire agreement between Us with respect to the Service and supersede all prior representations, agreements and understandings, written or oral.